REFUND POLICY

www.relocationforcanada.com

Effective date: 1st June 2023

Introduction

At Relocation for Canada ("we", "us" or "our"), we are committed to providing high-quality relocation services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for services purchased through our website at www.relocationforcanada.com.

This policy should be read in conjunction with our Terms and Conditions and Privacy Policy. By purchasing any service from us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Service Categories and Definitions

For the purpose of this refund policy, our services are categorized as follows:

Digital Download Products – Instant-access files delivered immediately after payment completion, including but not limited to:

• Job Bank E-books

• Immigration guides and templates

• Resource materials and checklists

Single-Session Services – One-time meetings, assessments, or consultations, including but not limited to:

• Eligibility assessments

• One-on-one consultation calls

• CV review sessions

• IELTS/TOEFL preparation sessions

Multi-Session Packages – Services delivered through multiple milestones, sessions, or coaching calls, including but not limited to:

• PR Application Coaching programs

• Comprehensive immigration assistance packages

• Extended consultation packages

Third-Party Fees – Costs paid to external organizations or government bodies, including but not limited to:

• IELTS/TOEFL exam registration fees

• WES/ECA credential assessment fees

• Government filing and processing fees

• Courier and embassy charges

• Bank wire transfer fees and currency conversion charges

Refund Eligibility and Conditions

Digital Download Products

Full Refund (100%):

• Request submitted within 24 hours of purchase

• Download link has not been accessed

• No portion of the digital content has been downloaded or viewed

No Refund (0%):

• More than 24 hours have elapsed since purchase, OR

• Download link has been accessed or content has been downloaded

Single-Session Services

Full Refund (100%):

• Cancellation requested 48 hours or more before the scheduled session start time

Partial Refund (50%):

• Cancellation requested between 24-48 hours before the scheduled session start time

No Refund (0%):

• Cancellation requested less than 24 hours before the scheduled session start time

• Session has been completed or delivered

• Client fails to attend the scheduled session without prior notice

Multi-Session Packages

Full Refund (100%):

• Cancellation requested within 24 hours of purchase

• No sessions have been conducted or delivered

Pro-rated Refund:

• Cancellation requested after the first session but within 14 days of purchase

• Refund calculated for undelivered milestones/sessions minus the greater of:

  • USD $100, OR

  • 20% of the total order value

No Refund (0%):

• More than 14 days have elapsed since purchase, OR

• Two or more sessions have been completed

Non-Refundable Items

The following items are non-refundable under all circumstances:

• Third-Party Fees: Any fees paid to external organizations, government bodies, or service providers

• Banking Charges: Wire transfer fees, currency conversion spreads, or payment processing fees already incurred

• Fully Rendered Services: Any service that has been completely delivered or digital product that has been accessed

• Government-Related Costs: Immigration application fees, document processing charges, or any costs associated with government procedures

Company-Initiated Cancellations

We reserve the right to cancel or refuse any order for the following reasons:

• Suspected fraudulent activity

• Sanctions-screening issues

• Breach of our Terms and Conditions

• Technical issues beyond our control

• Force majeure events

Refund for Company-Initiated Cancellations:

• If we cancel an order before delivering any portion of the service, you will receive a 100% refund of amounts paid for that specific order

• Refunds will be processed within 7 business days of cancellation

Important Service Disclaimers

No Outcome Guarantee

Advisory Services Only: All our services are advisory in nature. We provide guidance, consultation, and support based on our expertise and available resources.

No Visa/Immigration Approval Guarantee: We do not guarantee visa approval, immigration success, or job placement outcomes. These decisions are made solely by:

• Government immigration authorities

• Prospective employers

• Educational institutions

• Other relevant third parties

Client Responsibility: The success of your immigration or relocation process depends on various factors including but not limited to:

• Accuracy and completeness of information provided

• Meeting eligibility criteria

• Government policy changes

• Economic conditions

• Individual circumstances

Limitation of Liability

We are not responsible for:

• Application rejections or delays

• Changes in immigration laws or policies

• Processing delays by government authorities

• Economic or political changes affecting immigration

• Personal circumstances that may affect your eligibility

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Email Requirement: Send an email to csr@relocationforcanada.com with the subject line "Refund Request"

2. Required Information:

   • Your full name and contact information

   • Order number or transaction ID

   • Product or service type purchased

   • Date of purchase

   • Detailed reason for the refund request

   • Any supporting documentation if applicable

3. Response Time: We will acknowledge receipt of your refund request within 24 hours of receiving your email

4. Processing Time: If your refund request is approved, we will process the refund within 7 business days

Important Pre-Chargeback Notice

Mandatory Communication: Before initiating any chargeback with your bank or credit card company, you must contact us at csr@relocationforcanada.com with your order number and refund request.

Good Faith Resolution: We are committed to resolving refund requests fairly and promptly. Initiating a chargeback without first contacting us may:

• Delay the resolution process

• Result in additional fees

• Affect our ability to provide future services

Refund Processing Details

Payment Method

Approved refunds will be processed using the same payment method used for the original purchase:

• Credit card refunds will be credited to the original card

• Bank transfer refunds will be sent to the original account

• Alternative payment method refunds will follow the respective provider's procedures

Processing Timeline

• Internal Processing: 7 business days from approval

• Bank/Card Issuer Processing: Additional 3-10 business days depending on your financial institution

• International Transfers: May require additional processing time

Partial Refunds

For partial refunds:

• The refund amount will be clearly calculated and communicated

• Deductions (if applicable) will be itemized and explained

• You will receive confirmation of the final refund amount before processing

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing purchased services:

• Contact us immediately at csr@relocationforcanada.com

• Provide detailed information about the technical issue

• We will work to resolve the issue or provide appropriate compensation

Service Quality Concerns

If you have concerns about service quality:

• Contact us within 7 days of service delivery

• Provide specific details about your concerns

• We will investigate and work toward a fair resolution

Force Majeure Events

In cases of force majeure events (natural disasters, government actions, etc.) that prevent service delivery:

• We will reschedule services when possible

• Refunds may be provided at our discretion

• Communication will be provided regarding alternative arrangements

Dispute Resolution

Internal Resolution

We encourage all refund disputes to be resolved through direct communication:

1. Contact our customer service team

2. Provide all relevant information and documentation

3. Allow reasonable time for investigation and response

4. Work together toward a mutually acceptable solution

External Resolution

If internal resolution is not successful:

• Disputes will be governed by the laws of our jurisdiction

• Mediation may be pursued before formal legal action

• All communications and attempts at resolution will be documented

Policy Updates and Changes

Modification Rights

We reserve the right to update this Refund Policy at any time to:

• Reflect changes in our services

• Comply with legal requirements

• Improve clarity and customer understanding

Notification of Changes

• Updates will be posted on our website with a new effective date

• Significant changes may be communicated via email

• Continued use of our services after changes constitutes acceptance

Grandfathering

Changes to this policy will not affect refund requests for purchases made before the policy change, unless legally required.

Contact Information

For all refund-related inquiries, please contact us:

Email: csr@relocationforcanada.com Subject Line: Refund Request or Refund Inquiry Response Time: Within 24 hours

Required Information for All Communications:

• Your full name

• Order number or transaction ID

• Contact information

• Detailed description of your inquiry or request

Legal Compliance

This Refund Policy complies with applicable consumer protection laws and regulations. In jurisdictions where local laws provide greater consumer protections, those laws will take precedence over any conflicting terms in this policy.

Final Notes

• This policy is designed to be fair to both our customers and our business

• We encourage open communication to resolve any issues

• Our goal is customer satisfaction while maintaining sustainable business practices

• All refund decisions are made in accordance with this policy and applicable laws

By purchasing services from Relocation for Canada, you acknowledge that you have read, understood, and agreed to this Refund Policy.